Vigil connects your bookings, guest messages, staff tasks, maintenance, reputation and daily reporting into one simple hotel operations layer.
The hotel, simplified.
Vigil is not another complicated dashboard. It is a calm operational assistant that notices, reminds, assigns, follows up and reports.
Guest messages
Answers FAQs, prepares replies, detects unhappy guests, and escalates sensitive messages to management.
Staff tasks
Creates housekeeping, maintenance, security and front-office tasks with clear instructions in the right language.
Bookings
Reads reservations from OTA, PMS or channel manager and turns them into arrivals, room prep and guest communication.
Maintenance
Tracks problems by room, asset and priority, so AC, water, internet, generator and room issues do not disappear.
Reputation
Flags complaint patterns before checkout and helps prepare review replies for Booking.com, Airbnb and Google.
Owner briefings
Sends simple daily summaries: arrivals, departures, incidents, staff follow-ups, revenue notes and tomorrow’s risks.
From first message to final review.
Vigil follows the guest experience in stages, so the team knows what should happen next.
Every department in one rhythm.
The system is built around real hotel life, not around software categories.
Front desk
Arrivals, departures, late check-ins, no-shows, guest documents, payment balance and handover notes.
Housekeeping
Room status, cleaning checklists, photo proof, minibar, linen, towel count and special room setup.
Food & beverage
Meal times, dietary notes, table bookings, kitchen briefings, minibar and room-service requests.
Security
Night briefings, gate rules, incident reports, patrol reminders and escalation contacts.
Maintenance
Room defects, AC, pumps, generator, internet, water, pool, lights and recurring service schedules.
Finance
Cash-up notes, unpaid balances, deposits, refunds, OTA commissions and daily revenue summary.
Simple launch process.
First we understand the hotel. Then we connect the tools. Then we train the team. Then Vigil starts working with supervision.
Audit
We map your property, staff, systems and daily pain points.
Digital twin
Rooms, staff, SOPs, assets and rules become structured data.
Connect
Bookings, Slack, WhatsApp, PMS, email, sheets, cameras or other systems.
Train
Staff learn how to receive, complete and confirm tasks.
Go live
Vigil runs with approval rules and a clear fallback plan.
What we check before installation.
For you to easiliy prepare, you will receive a checklist form on your private implementation page.
Rooms, facilities, map
Room names, capacities, room types, public areas, property layout and standards.
Staff roster
Names, roles, phones, languages, shifts, managers and escalation structure.
Tools and logins
Booking.com, Airbnb, PMS, POS, accounting, WhatsApp, email, calendar and sheets.
How the hotel works
Check-in, cleaning, complaints, maintenance, emergencies, cash-up and reporting rules.
AI with boundaries.
The owner decides what Vigil can do automatically and what needs human approval.
Approval rules
- ✓ Draft guest replies, manager approves
- ✓ Auto-answer only safe FAQs
- ✓ Escalate complaints, refunds and sensitive issues
- ✓ Never change prices or approve refunds without permission
- ✓ Track staff tasks without replacing management judgement
When something goes offline.
Hotels have power cuts, weak WiFi and busy staff. The system must have a manual backup.
Fallbacks
- ✓ Backup WhatsApp group for urgent operations
- ✓ Manual housekeeping checklist if Slack is unavailable
- ✓ Integration health check every morning
- ✓ Clear escalation tree for security, water, power and internet
- ✓ Owner alert if bookings, cameras or messages disconnect
Only the access needed.
Because hotel systems contain guest data, staff details, payments and camera access, you deside how access is handled.
Data safety checklist
- ✓ Define who can see owner, staff, guest and finance reports
- ✓ Use separate accounts where possible, not personal passwords
- ✓ Store only the data required to operate the system
- ✓ Document how access can be revoked
- ✓ Set camera and staff-monitoring boundaries clearly
Begin with a hotel audit.
We map your hotel first, then build the system around your real staff, rooms, standards, tools and guest journey.